Hi there,
No this is not enough.
We are looking for a possibility to add an additional emailaddress in addition
to the normal customer emailaddress.
We want to inform two people, when a ticket changes its status.
Glaab, Achim a écrit :
> Hi,
>
> is there a possibility to config the following fe
Glaab, Achim a écrit :
Hi,
is there a possibility to config the following feature?
Out Users are getting informed about the status of their tickets, they
put into OTRS.
Is there a possibility to add an input item to the customer ticket form,
so that the customer can add an emailaddress, whi
Hi,
is there a possibility to config the following feature?
Out Users are getting informed about the status of their tickets, they put into
OTRS.
Is there a possibility to add an input item to the customer ticket form, so
that the customer can add an emailaddress, which is also informed about a
