Michael, I had attempted to do this..it helps if I change the Type: when creating the new reply. Maybe I should cut back on the red bull.
Thanks! - Todd -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Mayaka Sent: Monday, November 02, 2009 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question regarding Auto Response Management/multiplechoice "auto reply" options? Greetings, Yes you can have default autoresponse for each queue in otrs as follows: 1. Create a custom autoresponse (Admin=>Auto Responses) - (You can make a copy of "Default Reply (after new ticket is created)") 2. Attach Autoresponse to Queue (Admin=>Auto Reponses <->Queue); select type (e.g. auto reply/new ticket). Michael --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
