er 19, 2007 7:42 AM
Subject: Re: [otrs] Questione about owner permission
Hi Gabriele,
I implmented this in my installation, but had to write a dyn. ACL-module
for this, because in standard-OTRS, the owner of a ticket has ALL rights,
so he can also assign the ticket to another agent.
For unde
Hi Gabriele,
I implmented this in my installation, but had to write a dyn. ACL-module
for this, because in standard-OTRS, the owner of a ticket has ALL
rights, so he can also assign the ticket to another agent.
For understanding what I have done (for self-usage of this),
* either I think you w
Hi,
I want to grant some users the permission to take ownership of tickets, but
not the permission to assign tickets to other agents.
Is this possible
Thanks for replies
Gabriele
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