From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Michael Mayaka
Sent: Tuesday, October 20, 2009 9:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue responses not working.
Hi,
Have you tried using Autoresponse<>
Hi,
Have you tried using Autoresponse<>Queue Feature?..works better
Michael
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bi
I have mailed in about this issue a couple of days ago and have not seen
a response. So I am going to try again (I am not trying to flame or
complain).
We have responses created and assigned to various queues. When you click
on a response in the side bar the compose window opens but the response
i
That did the trick. Thanks for your help, Daniel, with this and the
other question.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Obee, Daniel
Sent: Tuesday, January 27, 2009 4:56 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue Responses
edman
Gesendet: Montag, 26. Januar 2009 22:40
An: otrs@otrs.org
Betreff: [otrs] Queue Responses
I've created two responses and associated them with my queue. Both of them are
blank. However, regardless of which response I choose when "Compose Answer
(email)", I always get te
I've created two responses and associated them with my queue. Both of
them are blank. However, regardless of which response I choose when
"Compose Answer (email)", I always get text in the body of my response
like:
Dear username,
> previous customer email info...
> previous customer e
