Hi,
On 06.12.2009, at 07:20, Mohamed Zakaria wrote:
> How do I use "Queue Own Selection", I don’t see the option in the admin area.
> Thanks.
SysConfig search will be your friend :-)
CustomerPanelOwnSelection
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
LeideX.n
RS.
Subject: Re: [otrs] Queue header
Hi,
On 05.12.2009, at 21:49, Mikhail Lukin wrote:
Make the header "queue" invalid - and it will be grayed in any selection
list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
Hi,
In OTRS, u can add your own queues. I want to create a
Sorry about that, I never used MS IE while some of our customers do.
I'll fix my settings, thanks!
On Sun, 2009-12-06 at 00:53 +0100, Nils Leideck - ITSM wrote:
> Hi,
>
> On 05.12.2009, at 21:49, Mikhail Lukin wrote:
>
> > Make the header "queue" invalid - and it will be grayed in any
> > select
Hi,
On 05.12.2009, at 21:49, Mikhail Lukin wrote:
> Make the header "queue" invalid - and it will be grayed in any selection
> list
>
> On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
>> Hi,
>>
>> In OTRS, u can add your own queues. I want to create a queue title.
>>
>> For example,
Make the header "queue" invalid - and it will be grayed in any selection
list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
> Hi,
>
> In OTRS, u can add your own queues. I want to create a queue title.
>
> For example, I create a queue called "technical problems", and in that queue
Hi,
In OTRS, u can add your own queues. I want to create a queue title.
For example, I create a queue called "technical problems", and in that queue
two sub queues called "hardware problems" and "software problems". And I do not
want the customers to be able to choose the "technical problems" b
