Den 01/01/2014 kl. 21.07 skrev Leah Kelly :
> Here’s my problem:
> When creating a new email or phone ticket, the 'From Queue' drop-down is
> filled with a list of “<>”s. Each “<>" corresponds to a specific queue -
> whereupon after selecting any given “<>", you can then select an agent in the
Yes, the browser is javascript-enabled, thanks. I also tried to reload all the
javascript in FrontEnd::Agent::ModuleRegistration and for Admin even. I still
only see the list of <>.
Anything else I can try? Thank you so much!
I believe you have to start by going into
FrontEnd::Admin::ModuleRegistration or FrontEnd::Agent::ModuleRegistration
and reload all of you js
That sounds like you are having javascript issues. Did you validate the web
browser you are using is supported and do you have js enabled?
Regards
2014/1
I am not sure I understand. I know about access lists, but you are telling me
just to create an new email ticket or phone ticket, you have to write a script?
I would think this would just be standard in the installation - every agent
should be able to create an email and see their name in the dr
Kelly
Sent: Wednesday, January 1, 2014 10:08 PM
To: otrs@otrs.org
Subject: [otrs] Queue names do not appear in the 'From Queue' New
Email/Phone ticket, instead shows '<>'
Hello,
I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an
odd problem which I ha
Hello,
I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an
odd problem which I have not been able to remedy or find a solution for online.
It could have been that I changed something, though I cannot find what it would
have been.
Here’s my problem:
When creating a ne
Hello,
I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an
odd problem which I have not been able to remedy or find a solution for online.
It could have been that I changed something, though I cannot find what it would
have been.
Here’s my problem:
When creating a ne
