Thanks for all the hard work!
-Original Message-
From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
Sent: Monday, March 03, 2003 2:18 AM
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Queue view question
Hi Jake,
On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
> How can I
Hi Jake,
On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
> How can I see all of the tickets are in a given queue, even if I don't own
> them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to
> one tech, 4 to another and the rest to a third technician.
>
> If I c
How can I see all of the tickets are in a given queue, even if I don't own
them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to
one tech, 4 to another and the rest to a third technician.
If I click on [queue view] I only see the 'New' ones. I'd like to see all
open tickets
