Remember that you need to enable the notiifications through your preferences, in order to get notified of tickets created within the queues subscribed in "My Queues".
________________________________________ Da: otrs-boun...@otrs.org [otrs-boun...@otrs.org] per conto di Aaron Rabinowitz [rabin...@gmail.com] Inviato: mercoledì 4 febbraio 2009 21.13 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] new ticket not generating email notfication Hmm, I was looking for a notification to me. I dont want to have to be signed into otrs all day to view tickets, I want an email sent to me saying something along the lines "so and so customer has created a ticket" after a ticket is created. your link did point me here http://doc.otrs.org/2.3/en/html/x1058.html , but it still does not appear to work even after restarting the otrs service 2009/2/4 Leonardo Certuche <leonardo.certu...@itcon-ltda.com<mailto:leonardo.certu...@itcon-ltda.com>> There is, read the auto answers chapter of the manual http://doc.otrs.org/2.3/en/html/x1010.html 2009/2/4 Aaron Rabinowitz <rabin...@gmail.com<mailto:rabin...@gmail.com>> I'm currently setting up an OTRS implementation. When creating a new ticket as a customer I was hoping it would send me an email on outlook, but it appears it will only show as a notification if I log into OTRS. Is there a way to have an email sent to me if a new ticket has been created? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Leonardo Certuche 301 284 6250 leonardo.certu...@itcon-ltda.com<mailto:leonardo.certu...@itcon-ltda.com> www.itcon-ltda.com<http://www.itcon-ltda.com> Medellín, Colombia _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
