[otrs] R: Use of Note Type which is present in close ticket page

Note internal is visible only to the agents. Note external is visible also to the customer, provided that the customer is enabled to the customer interface. Ciao, d. Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di manish ramteke Inviato:

Re: [otrs] R: Use of Note Type which is present in close ticket page

Hi, Please also suggest the use of having this field.Is this just used to suggest that we are writing a closure note for the ticket and the note is internal or external. Also why do we want to put note-external with the closing ticket when we are not notifying customer. Please also suggest how