[otrs] RES: How to use the roles

Daniel, Thanks for your help! I have a handful of clients and I intend to create one queue and one group for each, create the role Service Desk and Problem Management and then assign the staff to these roles. After, I want to set the permissions within role to each group. What do you

Re: [otrs] RES: How to use the roles

to their working fields. Greets d Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Camilo Vieira Gesendet: Dienstag, 6. Januar 2009 17:24 An: User questions and discussions about OTRS. Betreff: [otrs] RES: How to use the roles Daniel, Thanks for your help! I have