You could create internal notes for a draft and/or working notes, and then cut and paste into a response when done. The catch there is not being able to edit. You may end up with many notes.
The FAQ is editable and linkable to tickets. It is more steps but you might be able to use a FAQ catagory for your working notes/drafts. -- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - - <[EMAIL PROTECTED]> wrote in message news:[EMAIL PROTECTED] Hi, as far as i know this is not possible, cause you cannot compose and save an answer you just can compose and send it immediatly. Li [EMAIL PROTECTED] schrieb am 19.12.2005 14:55:04: > Hello everybody, > > I am quite new in using OTRS... > > I would like to know if there is possibilty to create a draft queue. I > meen, to have a queue where to put all the emails you want to send > later, once you are sure you want to send it. > > I am using OTRS 1.3. > > I would appreciate any sugestion and help. > > Best regards, > > Alina Florea > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f?r Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
