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Today's Topics:
1. agent interface (Frank Cases) 2. disabling notification (Andreas Rittershofer)
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Message: 1 Date: Thu, 24 Feb 2005 00:49:31 -0000 (UTC) From: "Frank Cases" <[EMAIL PROTECTED]> Subject: [otrs] agent interface To: otrs@otrs.org Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain;charset=iso-8859-1
Sorry forgot to include logs
this is what log file show
No commands in AgentInterface email found, send reject to agent (MessageID:<[EMAIL PROTECTED]>)!
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Message: 2 Date: Thu, 24 Feb 2005 11:19:39 +0100 From: Andreas Rittershofer <[EMAIL PROTECTED]> Subject: [otrs] disabling notification To: otrs@otrs.org Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain
I want to disable the notification of an agent when he is made owner of a ticket. I have no idea where to do that.
mfg ar
I think you can do that under agent's preferences if am not mistaken Ronny
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