[EMAIL PROTECTED]@otrs.org on 01-09-2005 12:00:21 Please respond to otrs@otrs.org Sent by: [EMAIL PROTECTED] To: otrs@otrs.org cc: Subject: otrs Digest, Vol 26, Issue 1 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: change state while adding a note ([EMAIL PROTECTED]) 2. Re: What is link tickets? (Stuart Caie) 3. Error ticket_id not found (Matthieu Dagoreau) 4. Layout of fields (Camilla Krag Jensen) ---------------------------------------------------------------------- Message: 1 Date: Wed, 31 Aug 2005 18:44:16 +0200 From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> Subject: Re:[otrs] change state while adding a note To: "otrs" <otrs@otrs.org> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=iso-8859-1 Looking at the demo system, I realized that "change state" command doesn't appear in the "Note" form, not even in the standard installation. So, my question is: how can I change the state of a ticket? I know some transactions are implicit in "Pending" and "Close" forms, but how can I manually move a ticket to the "open" state? ____________________________________________________________ Libero Flat, sempre a 4 Mega a 19,95 euro al mese! Abbonati subito su http://www.libero.it ------------------------------ Message: 2 Date: Thu, 01 Sep 2005 09:40:43 +0100 From: Stuart Caie <[EMAIL PROTECTED]> Subject: Re: [otrs] What is link tickets? To: "User questions and discussions about OTRS.org" <otrs@otrs.org> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain It is useful for agent/user reference. For example, if a customer follows up an old ticket with you that got closed, create a link to that old ticket from the new ticket. Then the link appears on the side-bar and you can go read the old ticket for details whenever you're working the new one. Regards Stuart On Wed, 2005-08-31 at 12:22, KartheeK wrote: > Hello Everybody, > > I cant understand what is linking two tickets useful? what happens if > we are linking two tickets? > > Regards > KartheeK > > > > ______________________________________________________________________ > Yahoo! India Matrimony: Find your partner online. > Go to http://yahoo.shaadi.com > > ______________________________________________________________________ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fr Ihr OTRS System? > => http://www.otrs.de/ ------------------------------ Message: 3 Date: Thu, 1 Sep 2005 10:44:24 +0200 From: "Matthieu Dagoreau" <[EMAIL PROTECTED]> Subject: [otrs] Error ticket_id not found To: "User questions and discussions about OTRS.org" <otrs@otrs.org> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" Hi everybody, I get this error in the apache log : ERROR: OTRS-CGI-44 Perl: 5.8.6 OS: MSWin32 Time: Thu Sep 1 10:44:52 2005 Message: No such TicketID (45)! Traceback (4008): Module: Kernel::System::Ticket::TicketGet (v1.181) Line: 697 Module: Kernel::System::LinkObject::Ticket::FillDataMap (v1.4) Line: 36 Module: Kernel::System::LinkObject::LinkedObjects (v1.4) Line: 351 Module: Kernel::System::LinkObject::AllLinkedObjects (v1.4) Line: 370 Module: Kernel::Modules::AgentTicketZoom::Run (v1.12) Line: 107 Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 687 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2ep l::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 There is no id 45 in the 'ticket' table in the database and I have checked every table in my database searching for a reference to a 'ticket_id=45' but I couldn't find any. Does anybody know where it comes from? Matthieu -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20050901/755d53d7/attachment-0001.html ------------------------------ Message: 4 Date: Thu, 01 Sep 2005 11:10:16 +0200 From: Camilla Krag Jensen <[EMAIL PROTECTED]> Subject: [otrs] Layout of fields To: otrs@otrs.org Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Hi! I am trying configure the OTRS system with some extra fields on customers (customer_user). It is very easy to add fields in the database and in the config-file, but I have some problems with how the fields are shown. What I would like is for one of my new fields to be displayed as a drop-down box with say, three values, when entering data on the customer. Just like the field ValidId is shown. Furthermore, I would like to be able to control the formatting of my new fields. For instance, if a field has a certain value, the field value should be formatted with <blink></blink>. Is this at all possible? I don't mind tampering with the code, but as it is right now, I have no clue where to start. Thanks in advance :-) -- Camilla Krag Jensen www.exerp.com ------------------------------ _______________________________________________ otrs mailing list otrs@otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 26, Issue 1 *********************************** _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
