Thanks!
It worked.
--Amit
From: Nils Leideck - ITSM
To: User questions and discussions about OTRS.
Sent: Fri, 18 December, 2009 10:50:10 PM
Subject: Re: [otrs] Read Only Agent not working as desired
Hi,
On 17.12.2009, at 10:05, Amit Sharma wrote
Hi,
On 17.12.2009, at 10:05, Amit Sharma wrote:
> When i check RO, agent does not see any tickets. I have to give him RW rights
> before he can see any tickets.
> But RW defeats the very purpose as the agent is able to answers tickets, move
> to other queses etc.
this only counts for the Queue
Hi
I created an agent ABCD.
I want to give it Read-Only rights to certain queues (so that agent is just
able to view the tickets and not able to answer, move to other queue, etc.).
When i check RO, agent does not see any tickets. I have to give him RW rights
before he can see any tickets.
Bu
