http://forums.otrs.org/viewtopic.php?f=62&t=11184
On Fri, Nov 11, 2011 at 8:29 AM, Muhammad El-Sergani wrote:
> Hello Robert,
>
> I checked the link, and yes it definitely will help.. thanks a lot!
> In my case it's not out of office only, but also "Ticket closed" and such.
>
> Thanks
> //M
>
>
>
Hello Robert,
I checked the link, and yes it definitely will help.. thanks a lot!
In my case it's not out of office only, but also "Ticket closed" and such.
Thanks
//M
On Fri, Nov 11, 2011 at 3:15 PM, Robert Poreba wrote:
> Hi Muhammad,
>
> This is what I found yesterday:
>
> http://blog.otr
Hi Muhammad,
This is what I found yesterday:
http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/
It's for out-of-office replies but probably can be tweaked.
I haven't tried it yet but I will as we need something similar.
--
Regards,
Robert
On Fri, Nov 11, 2011 at
Dear list,
Is it possible to define a new Postmaster Filter that would allow receiving
an email to a closed ticket, add it to the list of emails, but not re-open
the ticket?
Currently I'm able to use the normal X-OTRS-ignore flag, but that will not
add the email to the closed ticket, it will just
