[otrs] Removing E-mail ticket, renaming Phone Ticket.

Hey Guys, In our situation E-mail ticket and Phone ticket aren’t used the way they should. This is what I want: I want to remove the option E-mail Ticket (in the ticketview) And rename the option Phone Ticket to New Ticket… Is this possible from the SysConfig interface? Regards, Gerrit

Re: [otrs] Removing E-mail ticket, renaming Phone Ticket.

Gerrit Tamboer wrote : [...] I want to remove the option *E-mail Ticket* (in the ticketview) And rename the option *Phone Ticket* to *New Ticket*… [...] Hello Gerrit, For point 1, uncheck Frontend::Module###AgentTicketEmail in SysConfig. For point 2 change the string in your language file