Hello, Holly. I couldn't see any reason why you decided to introduce a new
state type close auto open. I would define a new state 'close auto open' of
the stateType 'pending auto' and I would define Ticket::StateAfterPending
'close auto open'->'open'.
You need to schedule bin/PendingJobs.pl to ru
Hi OTRS team,
We are also looking towards implementing a function to auto-open a ticket
when a certain time has passed like in the e-mail below. Since we cannot
manage to set this function properly, would you be so kind to explain to
us step by step how to get this "auto close open" function pr
2008/6/18 CARNINO Daniele <[EMAIL PROTECTED]>:
> Hello all,
> in our OTRS implementation we are planning to only use "pending reminder"
> status, togeter with "close" and "open".
> I have two questions for you:
>
> a) There's a way to have the "pending reminder" tickets reopened
> automatically at
Hello all,
in our OTRS implementation we are planning to only use "pending
reminder" status, togeter with "close" and "open".
I have two questions for you:
a) There's a way to have the "pending reminder" tickets reopened
automatically at the end of pending period?
I've try with Ticket:StateAfterP
