Lars Jørgensen schreef:
> Hi Ken,
>
>> Hi, all. Maybe I'm just dumb, but I haven't figured out how one
>> uses OTRS to respond to users.
>
> In admin:
>
> 1. Create standard response(s). They can be empty if you like.
>
> 2. Assign responses to queues
>
> In frontend
>
> 3. Select ticket and
Hi Ken,
> Hi, all. Maybe I'm just dumb, but I haven't figured out how
> one uses OTRS to respond to users.
In admin:
1. Create standard response(s). They can be empty if you like.
2. Assign responses to queues
In frontend
3. Select ticket and open it (zoom)
4. Click on desired response in t
Hi, Ken.
Configure an email answer and assign it to your queue. You will be able to
create an external email article from OTRS.
Regards,
Anton.
2008/11/5 Ken D'Ambrosio <[EMAIL PROTECTED]>
> Hi, all. Maybe I'm just dumb, but I haven't figured out how one uses OTRS
> to respond to users. One "
Hi, all. Maybe I'm just dumb, but I haven't figured out how one uses OTRS
to respond to users. One "problem" with OTRS is that it's got so many
features, it can sometimes be daunting to find the answer in the
documentation. I've tried, for example, to see if "note" would respond to
users, but it
