Hi Alina,
On Thu, Apr 20, 2006 at 10:20:33AM +0200, Alina Florea wrote:
>Thank you for your answer.
>
>It works now.
Fine :).
>I would like to know what I have to modify (again) to be able to choose
>a modele response when I make a new ticket. In fact, I can choose a
>modele when I replay to a
Hi Christian,
Thank you for your answer.
It works now.
I would like to know what I have to modify (again) to be able to choose
a modele response when I make a new ticket. In fact, I can choose a
modele when I replay to a ticket but I canot see the models response
when I make a new ticket.
Hi Alina,
On Wed, Apr 19, 2006 at 02:23:27PM +0200, Alina Florea wrote:
>When I replay to an email I have my answer always at the and of the
>original message.
>
>Do you know what I have to modify in the configuration in order to have
>my answer before the original message?
Insert the following
Hello,
When I replay to an email I have my answer always at the and of the
original message.
Do you know what I have to modify in the configuration in order to have
my answer before the original message?
Thanks.
Alina.
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OTRS mailing list: otr
I have changed the $Self{ResponseFormat} in Config.pm as follows, in order
to place the original message below the agent signature:
--
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFr
