> > Ah, that's good to know ... that means it must be there somewhere.
> > Does
> > anyone know where it is stored?
If anyone else is interested I found it under Article ...
my $Article = $TicketObject->ArticlePlain(ArticleID =>
$Ticket{'ArticleID'});
Cheers :)
Paul
___
Paul Dale wrote:
Gives me the most of it ... but I really need to get at the
headers ...
When you're looking at a ticket you can click a link to display the
email without formatting. This gives me all the headers and even a
download link.
Ah, that's good to know ... that means it must be the
> > Gives me the most of it ... but I really need to get at the
> > headers ...
>
> When you're looking at a ticket you can click a link to display the
> email without formatting. This gives me all the headers and even a
> download link.
Ah, that's good to know ... that means it must be there som
Paul Dale wrote:
That said, I want to retrieve emails that are in the TTS intact with
headers. Optimally the exact message that was fed into the system.
Is that
accessible?
What I'm doing now is using the Kernel::System::Ticket Object, but
as far as
I can see that doesn't have the header.
Hello,
First, to the OTRS team. Let me congratulate you on a truly fine product. I
am really impressed with how flexible and usable OTRS is. In only a few days
I've gotten everything set up exactly how we want it with no compromises or
changing of processes to accommodate for the tool.
That said,
