siengchye-oh
Verzonden: woensdag 8 maart 2006 12:11
Aan: otrs@otrs.org
Onderwerp: [otrs] SLA Management
Hi all,
I have just installed OTRS and it looks good out of box. I have a requirement
to define 3 levels of SLA with regard to response time (15 mins, 30 mins and 1
hour). Appreciate any advice
Hi all,
I have just installed OTRS and it looks good out of box. I have a requirement
to define 3 levels of SLA with regard to response time (15 mins, 30 mins and 1
hour). Appreciate any advice from anyone who had implemented similar conditions
before.
Also, is there anyone who had implemented S
ginal Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Thorsten Philipp
Sent: August 7, 2003 8:48 AM
To: '[EMAIL PROTECTED]'
Cc: Torsten Schwarz
Subject: [otrs] SLA Management
Hi all,
first of all thanks for your answer Martin. In the meantime we have made the
de
EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Thorsten Philipp
Sent: August 7, 2003 8:48 AM
To: '[EMAIL PROTECTED]'
Cc: Torsten Schwarz
Subject: [otrs] SLA Management
Hi all,
first of all thanks for your answer Martin. In the meantime we have made the
decision
to use OTRS as our
Thanks!
--
Chris Salter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Gregor Weissmann
Sent: August 7, 2003 12:34 PM
To: [EMAIL PROTECTED]
Subject: Antw: RE: [otrs] SLA Management
just add a new field to the customer data (look at
http://doc.otrs.org
Hi all,
first of all thanks for your answer Martin. In the meantime we have made the
decision
to use OTRS as our support backend.
We are missing some kind of SLA management (Service Level Agreement). Is
there
anything in mind already? We would like to fill OTRS with information like
"Which
cu
