Problem solved: before an option becomes available in the system (after
editing the config file), you have to create an equivalent status in
admin/status...
> I'm having a spot of bother with changing DefaultPendingNextStateType in
> Kernel/Config.pm.
>
> I can change everything else, but just not "DefaultPendingNextStateType".
>
> Here's the config in Kernel/Config.pm:
> # --------------------------------------------------- #
> # defaults for pending ticket #
> # --------------------------------------------------- #
> # PendingNoteSubject
> $Self->{DefaultPendingNoteSubject} = 'Pending!';
> # PendingNoteText
> $Self->{DefaultPendingNoteText} = '';
> # next possible states for pendinf screen
> $Self->{DefaultPendingNextStateType} = ['pending reminder', 'pending
> auto'];
>
> Everything works fine, except for DefaultPendingNextStateType! It
> *always* shows the options "pending auto close+", "pending auto close-"
> and "pending reminder", and not what has been defined in the config file.
> For example, if I change DefaultPendingNoteSubject to "Pending1111111", it
> shows correctly in the AgentPending action page - but changing
> DefaultPendingNextStateType does nothing!
>
> I must be missing something obvious, and feeling like a banana.
>
> Please help.
>
> Thanks
> Henry
>
>
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