Re: [otrs] schedule report in windows

Use full path On Jul 4, 2013 3:19 AM, "KalyanaChakravarthy MP" < kalyanachakravarthy...@cybertech.com> wrote: > Hi > > > > i am run manually below code working fine > > > > $HOME/bin/otrs.GenerateStats.pl -n 10020 -f CSV -r 1...@domain.com -r > 1...@domain.com -m "Weekly Open

[otrs] schedule report in windows

Hi i am run manually below code working fine $HOME/bin/otrs.GenerateStats.pl -n 10020 -f CSV -r 1...@domain.com -r 1...@domain.com -m "Weekly Open Ticket Report" -F WeeklyOpen i try to schedule this like cron job in window , following i done above code created batch file like report.bat . aft

[otrs] Schedule

I know I can have OTRS auto assign tickets, but is there a way for me to put a agents work schedule in so that OTRS takes into account the schedule and their current load? Kurt Kurt Luchtman NC FAST Desktop Support Manager 3724 National Drive #200 Ra

Re: [otrs] Schedule Statistics file to be generated twice a day

Hi Paul, yes, but you'd need to generate it by means of a cron job. This cron job can call otrs.GenerateStats.pl script. See: http://doc.otrs.org/3.0/en/html/stats-managing-the-stats-module-by-the-sysadmin.html#stats-mkstats You can let the script send your reports via email, or save them to disk.

[otrs] Schedule Statistics file to be generated twice a day

Hello, Can a schedule be created to generate a certain raport from Statistics -> Overview ? Thanks, Paul Andurnache Junior Security Officer Aviva Group Romania Tel: +4 021 2038300 Fax: +4 021 2038301 Email: paul.andurna...@aviva.ro www.aviva.ro Aviva Asigurari de Viata SA - str. Bu