Hi I would just like to recap the events of today in the hope that someone
might be able to help me and also that it will be useful for anyone else
running into the same problems.
I asked (wish I hadn’t now! ;-)) if there was a way of getting the System Log
to display more logs than it does currently. Martin pointed out I should go to
Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule
Having established that I am using OTRS 2.3, which only stores 4k of sysLog
data, Martin recommended I increase LogSystemCacheSize in the above module from
4k to (not above) 32k. So I clicked the element “LogSystemCacheSize” (which had
been unclicked and greyed out) and changed its value from 4096 to 32000.
From this point on, we have been unable to log on to OTRS; every time we do so
we get the “Software Error” message
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83,
Martin suggested I look here
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111
though this doesn’t make much sense to me. Is it worth trying to understand
this document in order to solve this problem?
I found an old entry in the OTRS lists here
http://lists.otrs.org/pipermail/otrs/2003-April/001346.html
which talks about removing the “shared memory segment” and then rebooting the
server. Marco suggested I might be able to remove the shared memory segment
“maybe with some sysinternals tool” – I am not sure whether to go down this
road.
After further prompting from Marco and Michael we restarted the server, which
is supposed to recreate a new shared memory segment. But this has had no effect
– the same error message comes up.
Is there anything else we can do short of reinstalling OTRS?
Thank you for your patience
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