I would like to check the performance of the sevice team. I tried to create reports, for exemple, based on difference of ticket's creation time and ticket's close time. This is not possible.
Have somebody any exsperience on this issue? -- Agim
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/