Hi,
Sorry to bother you but as I see that you are using Survey module under
OTRS.
Would you mind explain me a bit how to use it please because I found no
informations at all about it nowhere on forums or docs or otrs website
and I'm still wondering how to use it properly ?
Quick and brief
How can I get the Surveys out there for any one to take at any time. I
would like to include a link in the "Close" response that would take the
user to OTRS to take the survey if they wish. Also, we would like to be
able to send out annual surveys by email with a link back to OTRS. I have
found
