Just want to be certain I understand this correctly. In Admin / Email
Addresses, when you add a new System Address. The example says:
Email:
Realname:
Queue:
But when you go to add an address, the fields are labelled as:
Name:
Realname:
Queue:
Valid:
Comment:
I just want to confirm that where it has the field "Name", it is
actually referring to an email address. This seems to be somewhat
confusing. Instead of name/realname, I think it would be better to have
email/name.
When editing a queue, assigning a "Systemaddress:" shows them listed as
Name (Realname). So I assume that would be something like
[EMAIL PROTECTED] (Real Name). I would rather this be swapped, so that
it's Real Name ([EMAIL PROTECTED])
Instead of Systemaddress:, I suggest it should be either Email Address:
or System Address:
The admin link, under the System column is Email Addresses. Then it
refers to System Address. I think it should be consistent, and both
should be the same. Either System Address or Email Address. I'd prefer
to see Email Address, as it is in the link (Email Addresses), as that
seems to be exactly what these are. Maybe refer to them as System
Contacts, instead of System Addresses, as a contact consists of a name
and an email address.
These may simply be translation issues, but I'm not sure. If my
suggestions are valid, I'll add them to bugzilla.
"All incoming emails with this "Email" (To:) will be dispatched in the
selected queue!" - I presume this means that the recipient email address
in a new email/ticket will be used to direct the ticket to a specific
queue. Is it possible to receive emails sent to different email
addresses into one queue? Is it possible to receive emails into a queue,
but the responses are sent using a different email address? Emails sent
to [EMAIL PROTECTED] & [EMAIL PROTECTED] would both be received into
the same queue, but then use [EMAIL PROTECTED] for the response.
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