15. Januar 2006 23:24
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] Team Leaders
Hi,
how about you give your Team Leaders access to perform searches?
That way all they have to do is go to "Search" and then specify the last 24
hours (1 day etc etc) and they w
Hi Shawn,
we also have so-called Team-leaders in our organization.
They are "communication connectors" between end-users and our
IT-organization. So they should see all tickets of their end-users they
are responsible for.
I realized that situation as follows (the same way you though about):
Hi,
how about you give your Team Leaders access to perform searches?
That way all they have to do is go to "Search" and then specify the last 24
hours (1 day etc etc) and they will be able to
see how many tickets were created. Alternatively, you could give them access to
run reports and print/
Dear all,
I have team leaders that will login to the
customer.pl to check tickets that are open. They will need to see all tickets
that have been created. This is available by the company ticket option, but I
am not sure where to set this up. Can anyone assist me in this?
Vielen
