When adding a note as a agent i have the '-' - option to keep the state of
the ticket. I want to have this option in the customer-interface too.
I get this message in the errorlog when adding this line
$NextStates{''} = '-';
from AgentNote.pm to CustomerMessage.pm ( sub _GetNextStates )
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Oct 16 13:14:57 2003
Message: Need StateID!
Traceback (32361):
Module: Kernel::System::Ticket::State::StateIDLookup (v1.1.1.1) Line: 89
Module: Kernel::Modules::CustomerMessage::Run (v1.1.1.1) Line: 200
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.1.1.1) Line: 677
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Oct 16 13:14:57 2003
Message: No StateID for closed found!
Traceback (32361):
Module: Kernel::System::Ticket::State::StateLookup (v1.1.1.1) Line: 74
Module: Kernel::System::Ticket::State::SetState (v1.1.1.1) Line: 142
Module: Kernel::Modules::CustomerMessage::Run (v1.1.1.1) Line: 202
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.1.1.1) Line: 677
This tells me that OTRS cant find a StateID or State for '-', right ?
But how does it work when adding a note as a agent ? Is there a check
somewhere if the state is changed at all before OTRS tries to find a
StateID/State for '-' ???
I hope you understand what i want know :)
The thing is... it works as intended, but i dont like all the errors :)
mfg
Dennis
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