Re: [otrs] Ticket::Hook location

2011-12-15 Thread Muhammad El-Sergani
U're most welcome :-) Thanks.. //M On Dec 15, 2011, at 2:37 PM, Ugo Bellavance wrote: > On 2011-12-14 15:38, Muhammad El-Sergani wrote: >> Hi, >> >> Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat > > Ah, now I see why I couldn't find anything... it is not available in

Re: [otrs] Ticket::Hook location

2011-12-15 Thread Ugo Bellavance
On 2011-12-14 15:38, Muhammad El-Sergani wrote: Hi, Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat Ah, now I see why I couldn't find anything... it is not available in my 2.3 production system. Will definitely change it to "Right" when we upgrade to 3.0. Thanks a

Re: [otrs] Ticket::Hook location

2011-12-14 Thread Muhammad El-Sergani
Hi, Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat Thanks //M On Wed, Dec 14, 2011 at 9:27 PM, Ugo Bellavance wrote: > Hi, > > Is it possible to have the Ticket Hook located at the end of the subject > of the auto-replies and notifications? It would be easier for p

[otrs] Ticket::Hook location

2011-12-14 Thread Ugo Bellavance
Hi, Is it possible to have the Ticket Hook located at the end of the subject of the auto-replies and notifications? It would be easier for people to see the subject because the ticket hook takes a lot of space on their screen. Thanks, Ugo --