Two customers, customer a and b, belong to the same company. It appears that customer b could reply to customer a's ticket. How can't I restrict customer b's access to customer a's tickets to read only?
Also, is there block a customer from changing ticket state (ie.. open, closed successful, closed unsuccessful) Thanks in advance --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
