[otrs] Ticket Creation from SMS

2010-10-01 Thread Darshak Modi
Is it possible to create a ticket from SMS? e.g. Someone SMS to a particular number and then a ticket should be created based on that. Replied to customer on mail/sms. Tracking can be from OTRS. - OTRS mailing list:

Re: [otrs] Ticket Creation from SMS

2010-10-01 Thread Roy Kaldung
Is it possible to create a ticket from SMS? e.g. Someone SMS to a particular number and then a ticket should be created based on that. Replied to customer on mail/sms. Tracking can be from OTRS. Hi, creating a ticket by a received sms is not a big task. You can use e.g. SMS Tools 3