Hi all ,
maybe I'm missing something , but everytime I create a new ticket it has
a locked status and does not come up in the specific users queue , only
when I unlock the ticket does it appear.Sorry if this is an arb q , just
a bit annoying to have to unlock a ticket everytime.
TIA
--
Regards ,
@-----------------------------@
| Danie Theron |
| Network Administrator |
| Verpakt Management Services |
| email : [EMAIL PROTECTED] |
| tel : +2711 6020117 |
@-----------------------------@
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not sure about the former.
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