[otrs] Ticket notification emails suddenly in a different language?

Hi Guys, Since upgrading to version 5, I am receiving notifications in german? This used to be english! How to change this??? It just seems to be the notifications that have defaulted to the wrong language. Thanks Alex - OTRS

Re: [otrs] Ticket Notification

ay, December 27, 2011 10:58 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Ticket Notification I am having the same issue, did you get the problem resolved? What OS are you running? What mail system? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On B

Re: [otrs] Ticket Notification

I am having the same issue, did you get the problem resolved? What OS are you running? What mail system? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nikhil Joshi Sent: Tuesday, December 13, 2011 2:33 AM To: otrs@otrs.org Subject: [otrs] Ticket Notification Hi, I

[otrs] Ticket Notification

Hi, I have configured the OTRS and I have following problem 1.When we send Email for ticket generation for the first time, it is working properly as desired. But next time when we repeat the same process, No ticket is generated in the queue.( I have checked the log, and it s

[otrs] Ticket Notification Scheduling and SubQueues questions

Hi All I am evaluating OTRS 2.1.6 (on Gentoo Linux server, installed from source) for use in my company and have couple questions [Question 1] What I am looking for is the ability to choose email addresses based on the time/day. Basically Monday - Friday the ticket notifications for some queue wil

[otrs] ticket notification

Dear otrs, Is there a way to get notifications on new tickets that were sent through web form only? -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma

RE: [otrs] Ticket notification after certain amount of time

Marshall28 wrote: > So is escalation time the amount of time that it takes for a ticket > without any activity to be raised to a higher priority level? > Yes Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

RE: [otrs] Ticket notification after certain amount of time

questions and discussions about OTRS. Subject: Re: [otrs] Ticket notification after certain amount of time On Friday, June 18, 2004 12:30 AM Marshall28 <[EMAIL PROTECTED]> wrote: > Is there a way to notify the owner of a ticket if he/she hasn't > addressed the issue after a set peri

Re: [otrs] Ticket notification after certain amount of time

On Friday, June 18, 2004 12:30 AM Marshall28 <[EMAIL PROTECTED]> wrote: > Is there a way to notify the owner of a ticket if he/she hasn't > addressed the issue after a set period of time? Say I just became the > owner of a ticket and ended up forgetting about it, can I have OTRS > send me a notific

[otrs] Ticket notification after certain amount down time question

I sent this e-mail a few days ago and didn't recieve any comments in return so was curious if you guys just didn't know the answer or had some other reason for not responding. Is there a way to notify the owner of a ticket if he/she hasn't addressed the issue after a set period of time? Say I just

[otrs] Ticket notification after certain amount of time

Is there a way to notify the owner of a ticket if he/she hasn't addressed the issue after a set period of time? Say I just became the owner of a ticket and ended up forgetting about it, can I have OTRS send me a notification that the ticket is still active after 2 days of not accessing that ticket?