to look through it and
find the culprit.
Lars
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Parag
Bhalerao
Sent: Thursday, December 09, 2010 4:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket State and Owner
Thanks Shrikant,
There is only
, December 09, 2010 12:35 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket State and Owner
hello parag
u can do it via sysconfig serach option in core
ticket . it says update owner on lock u have to save it as yes. let me
know if it works
Hello friends,
I have OTRS 3.0 on Windows platform. I have configured the system to
poll an email account and automatically create a ticket in the queue.
When the new ticket gets created, it appears in the queue with the
status as New. When an agent opens (zooms) that ticket and clicks on
Lock, I
You shouldn't have to do anything. The one who locks the ticket owns the
ticket. I believe the first person to do anything to the ticket to make a
change (for example, Click response) locks the ticket and assigns himself as
the owner. In addition to that, if a third-party owner is assigned to the
hello parag
u can do it via sysconfig serach option in core ticket .
it says update owner on lock u have to save it as yes. let me know if it
works
shrikant.
On Thu, Dec 9, 2010 at 2:43 AM, Parag Bhalerao parag.bhale...@cybertech.com
wrote:
Hello friends,
I have OTRS
