Re: [otrs] Ticket re-opened by system

this feature in SysConfig Best Regards, Sujeeva Tissaarachchi *From:* claude *To:* User questions and discussions about OTRS. *Sent:* Thursday, 28 April 2016, 12:30 *Subject:* [otrs] Ticket re-opened by system Hi, For on

Re: [otrs] Ticket re-opened by system

Thanks but it's the same ticket. I close it and it's re-opened every night Message original *Sujet: *[INTERNET] Re: [otrs] Ticket re-opened by system *De : *Sujeeva Tissaarachchi *Pour : *User questions and discussions about OTRS. , pref-o...@haute-garonne.gouv.

Re: [otrs] Ticket re-opened by system

: [otrs] Ticket re-opened by system Hi, For one ticket, every night it's re-open by system. I close it and then the next night, I have this lines are in history : Lock    Ticket verrouillé.  -    root@localhost (Administrateur princ[..])    26.04.2016 00:10:04 Misc    Reset of unlock

[otrs] Ticket re-opened by system

Hi, For one ticket, every night it's re-open by system. I close it and then the next night, I have this lines are in history : Lock Ticket verrouillé. - root@localhost (Administrateur princ[..])26.04.2016 00:10:04 Misc Reset of unlock time. - root@localhost (Administra