On Wednesday, May 05, 2004 12:43 PM
Duarte Cordeiro <[EMAIL PROTECTED]> wrote:
> Sometimes we want to get more information from our users. We hit
> reply, and they receive a email with:
> Assunto: [TN#: 10535] Re: ...
>
> This is fine, but later, the user replies to this ticket, and a new
> on
> -Original Message-
> From: Duarte Cordeiro [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, May 05, 2004 5:26 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Ticket replies: Doesn't work as I thought
>
>
>
> >
> >
>
>
>
> > Hi,
> >
> > Sometimes we want to get more information from our users. We hit
> > reply, and they receive a email with:
> > Assunto: [TN#: 10535] Re: ...
> >
> > This is fine, but later, the user replies to this ticket, and a new
> > one is created:
> > Assunto:RE: [TN#: 10535] Re: ...
> Hi,
>
> Sometimes we want to get more information from our users. We hit
> reply, and they receive a email with:
> Assunto: [TN#: 10535] Re: ...
>
> This is fine, but later, the user replies to this ticket, and a new
> one is created:
> Assunto:RE: [TN#: 10535] Re: ...
> The message subje
Hi,
Sometimes we want to get more information from our users. We hit reply, and
they receive a email with:
Assunto: [TN#: 10535] Re: ...
This is fine, but later, the user replies to this ticket, and a new one is
created:
Assunto:RE: [TN#: 10535] Re: ...
The message subject is identical, only
