2009 12:32 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Troubles setting up OTRS agent group and queues to work
> the way I want it to...
>
> Hi Isaac,
>
> I've worked with a similar setup before and this is what I did (Ascii
> art ver
r questions and discussions about OTRS.
Subject: Re: [otrs] Troubles setting up OTRS agent group and queues to work the
way I want it to...
Hi Isaac,
I've worked with a similar setup before and this is what I did (Ascii
art version :);
For Queues I used the following model, (Permissions in brackets
Hi Isaac,
I've worked with a similar setup before and this is what I did (Ascii
art version :);
For Queues I used the following model, (Permissions in brackets)
Role 1
|__Group 1 (rw)
|...|__Queue 1
|...|__Queue 2
|__Group 2 (rw)
|_Queue 3
Role 2
|__Group 1 (r)
|...|__Queue 1
|...|__Queue 2
Hey everyone,
I setup OTRS in our environment about a year and a half ago and have been
administrating it since. It worked real good for what we have been using it
for. Which we only had 1 group of agents and then a group the all the Employees
to be automatically added to. However now there is
