On 9/7/04 6:21 AM, "Neal Timm" wrote:
> Look in the system mail logs not the otrs logs.
I wouldn't think it has anything to do with Mail, since sometimes I cannot
simply Close an open Ticket. There are just times lately when OTRS doesn't
respond.
--
Wes Plate
Automatic Duck, Inc.
http://ww
Look in the system mail logs not the otrs logs.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Wes Plate
Sent: Monday, September 06, 2004 9:18 AM
To: OTRS
Subject: Re: [otrs] Trying to send a reply, otrs doesn't respond
On 9/4/04 7:05 PM, "
On 9/4/04 7:05 PM, "Neal Timm" wrote:
> check the mail logs you may see the error message.
I have checked the OTRS system log, it doesn't really say anything about
errors.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
___
On 9/6/04 2:24 AM, "Duarte Cordeiro" wrote:
> If you have sendmail installed, just check if it can send a email by issuing
> the following command on the command prompt:
> sendmail -bv [EMAIL PROTECTED]
>
> this will not send any email, but will show you how sendmail is going to
> deliver it (if
PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Neal Timm
Sent: domingo, 5 de Setembro de 2004 3:05
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Trying to send a reply, otrs doesn't respond
check the mail logs you may see the error me
check the mail logs you may see the error message.
From: [EMAIL PROTECTED] on behalf of Wes Plate
Sent: Sat 9/4/2004 10:17 AM
To: OTRS
Subject: Re: [otrs] Trying to send a reply, otrs doesn't respond
On 9/3/04 11:37 PM, "Robert Kehl" wrote:
&g
You might try the top command. That gives you performance stats.
Regards
Rick
-Original Message-
From: Wes Plate [mailto:[EMAIL PROTECTED]
Sent: Saturday, September 04, 2004 11:28 PM
To: OTRS
Subject: Re: [otrs] Trying to send a reply, otrs doesn&#
On 9/3/04 11:37 PM, "Robert Kehl" wrote:
> This looks like a DNS resolving problem.
BTW, this also happens if I log into the OTRS system via its IP address.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
__
On 9/3/04 11:37 PM, "Robert Kehl" wrote:
> This looks like a DNS resolving problem.
>
> What kind of server is yours? Is Bind running? Is the machine connect to
> the internet? How high is the average load on the box?
The server is a Powerbook G3 running Yellow Dog Linux 3.0. Nothing has
change
Hi Wes!
On Friday, September 03, 2004 11:38 PM
Wes Plate <[EMAIL PROTECTED]> wrote:
> I can navigate through OTRS just fine, pull up tickets and otherwise
> interact with the server. Then I try to reply to a ticket and when I
> press "Send mail!", my browser sits forever at "Contacting
> support.
How do I trouble shoot this problem...?
I can navigate through OTRS just fine, pull up tickets and otherwise
interact with the server. Then I try to reply to a ticket and when I press
"Send mail!", my browser sits forever at "Contacting
support.automaticduck.com" Safari eventually times out, oth
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