Re: [otrs] Unable to change "empty answer".

2010-04-30 Thread Nils Leideck - ITSM
Hi, On 30.04.2010, at 09:54, Jan Johansson wrote: >> Hangon... I just noticed that "empty answer" is indeed _empty_ when looking >> in the database. >> Them howcome that when i use empty answer, it has formatting? "Dear >> [name] etc etc etc". > Gh.. Becuase it is created from Salutati

Re: [otrs] Unable to change "empty answer".

2010-04-30 Thread Jan Johansson
>Hangon... I just noticed that "empty answer" is indeed _empty_ when looking in >the database. > >Them howcome that when i use empty answer, it has formatting? "Dear [name] >etc etc etc". Gh.. Becuase it is created from Salutation and Signature... *doh* Sorry folks

Re: [otrs] Unable to change "empty answer".

2010-04-29 Thread Jan Johansson
>When i want to change the "empty answer" (or rather to see which tags the >template uses), i select empty answer and click "change"; but the edit fields >does not get populated. Any idea why? > >(2.4.7 Ubuntu Server) Hangon... I just noticed that "empty answer" is indeed _empty_ when looking in

[otrs] Unable to change "empty answer".

2010-04-29 Thread Jan Johansson
Hello! When i want to change the "empty answer" (or rather to see which tags the template uses), i select empty answer and click "change"; but the edit fields does not get populated. Any idea why? (2.4.7 Ubuntu Server) - OTRS m