Re: [otrs] Unable to send email to external mail IDs

2009-12-29 Thread Marco Vannini
this is not a otrs error, it is a reply from your smtp server. Probably it has implemented a antispam rules so it is not able to relay. Work on this or ask at your postmaster to debug the reasons (localhost address in from or r...@localhost as sender or ip not allowed or else) On Tue, Dec 29, 2

[otrs] Unable to send email to external mail IDs

2009-12-28 Thread Mohamed Zakaria
Hi, I am not able to send email in the OTRS system to external people. When I send to internal staff it's ok. Here is the error. Anyone has any ideas? ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Dec 29 15:07:09 2009 Message: Can't send to 'ka...@gmail.com': 5505.7.1 Unable to relay ! E