Ugo Bellavance a écrit :
Hi,
Here is the problem:
Everytime I answer a ticket using "Compose Answer", the answer is sent
to the requestor, but also to the e-mail address of our OTRS system.
This has the benefit of informing everyone in the queue, but it has the
very undesirable side-effect o
Hi,
Here is the problem:
Everytime I answer a ticket using "Compose Answer", the answer is sent
to the requestor, but also to the e-mail address of our OTRS system.
This has the benefit of informing everyone in the queue, but it has the
very undesirable side-effect of re-opening a closed tick
