create multiple sub-queues with no followup.
>>
>> This would be hard to manage.
>>
>>
>> Thanks
>>
>> Robert
>>
>> ** **
>>
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *Muhammad El-Sergan
bert
>>
>> ** **
>>
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *Muhammad El-Sergani
>> *Sent:* 23 August 2011 21:27
>> *To:* User questions and discussions about OTRS.
>> *Subject:* Re: [otrs] Use Postmaster to
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Muhammad El-Sergani
> *Sent:* 23 August 2011 21:27
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Use Postmaster to disable call re-opening on
> follo
to manage.
Thanks
Robert
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Muhammad El-Sergani
Sent: 23 August 2011 21:27
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Use Postmaster to disable call re-opening on followup
Hello Robert,
Why not
Hello Robert,
Why not create a specific queue for that customer, and disable follow-ups?
On Tuesday, August 23, 2011, Robert Poreba
wrote:
> Hi All,
>
> I'm wondering if there is a way to use Postmaster filter to prevent calls
from re-opening after follow up is received.
>
> I like the re-openin
Hi All,
I'm wondering if there is a way to use Postmaster filter to prevent calls
from re-opening after follow up is received.
I like the re-opening feature but I would like to disable it for one
particular customer.
The reason is that when we log calls in otrs, the email from otrs logs a
call on
