Hi Mariano,
I backported the fix - you can replace otrs/Kernel/System/Ticket.pm with
this version from CVS:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?view=log&pathrev=rel-2_4
HTH
--
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +
On 01.12.11 13:19, Michiel Beijen wrote:
>Hi Mariano,
>What version of OTRS are you using?
>Version 3.0 or later is supposed to truncate characters before sending
>them to the database.
>Can you provide the exact error message you're getting?
>--
>Mike
>
Mike, thanks f
Hi Mariano,
What version of OTRS are you using?
Version 3.0 or later is supposed to truncate characters before sending them
to the database.
Can you provide the exact error message you're getting?
--
Mike
On Wed, Nov 30, 2011 at 16:41, Mariano Mara wrote:
> Hi guys, I have this system that it'
Hi guys, I have this system that it's sending error messages to a specific
queue in my Otrs installation. Sometimes the email subject is too long (more
than 255 characters) and I'm getting an error on the Otrs db side since the
"title" column in the ticket table is a 255 varchar.
Since I cannot sho
