Re: [otrs] When does Escalation Occur?

2004-07-26 Thread Robert Kehl
On Friday, July 23, 2004 7:55 PM Marshall28 <[EMAIL PROTECTED]> wrote: > When is the escalation time on a ticket reset? Is this when a user > takes ownership or the owner views(zooms) the ticket? What has to be > triggered for a tickets escalation time to be reset? This time is never reset, but ca

[otrs] When does Escalation Occur?

2004-07-23 Thread Marshall28
When is the escalation time on a ticket reset? Is this when a user takes ownership or the owner views(zooms) the ticket? What has to be triggered for a tickets escalation time to be reset? thanks marshall ___ OTRS mailing list: otrs - Webpage: http://ot