On Tuesday, May 25, 2004 4:48 PM
Sebastien Guilbaud <[EMAIL PROTECTED]> wrote:
>> it works perfectly, thanks ! now that we have the basic
>> procmail building blocks, we'll try to extend this ruleset to
>> do cool things like blacklisting stupid customers, forbid HTML
>> content, etc.
>
> and next
You will obviously have to customise the subject match to correspond to
your ticket number format. Replace with the address you
want replies to go to should customers reply to the rejection message -
unless you want them arriving back in the ticket system, in which case
remove the -I option.
it w
The relevant part is:
:0 ::
* ^To:[EMAIL PROTECTED]@.*|^(CC|Cc):[EMAIL PROTECTED]
* !^Subject:.*\[Tkt: 1[0-9].*\]
| (formail -t -r -k -p "> " -I "Reply-To: "; cat
/path/to/rejection/message) | sendmail -t
You will obviously have to customise the subject match to correspond to
your ticket number f
The relevant part is:
:0 ::
* ^To:[EMAIL PROTECTED]@.*|^(CC|Cc):[EMAIL PROTECTED]
* !^Subject:.*\[Tkt: 1[0-9].*\]
| (formail -t -r -k -p "> " -I "Reply-To: "; cat
/path/to/rejection/message) | sendmail -t
You will obviously have to customise the subject match to correspond to
your ticket number f
On Wed, 2004-05-19 at 14:44, Sebastien Guilbaud wrote:
> I saw your message after sending mine :((
>
> could you share your procmail script, please ? (I've
> never used procmail before, and all my test filters
> left all messages through :)))
>
> thanks in advance and have a nice day.
The releva
Or you can do it a different way if you are able use procmail. I have a
procmail filter to reject new messages that have multiple recipients in
the To: field or have been CC'd to others (who obviously wouldn't have
the ticket number if they were to reply). I use formail to generate the
auto-reply,
> -Original Message-
> From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
> Sent: Thursday, May 13, 2004 1:30 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] X-OTRS used to ignore AND send a
> rejection message?
>
>
> Hi Tyler,
>
On Thu, 2004-05-13 at 08:29, Martin Edenhofer wrote:
> On Wed, May 12, 2004 at 05:17:54PM -0600, Tyler Hepworth wrote:
> > If I use X-OTRS to ignore a message is it also possible to send a notice
> > back to the sender informing them of the rejection?
>
> No. In this case you need to write a new P
Hi Tyler,
On Wed, May 12, 2004 at 05:17:54PM -0600, Tyler Hepworth wrote:
> If I use X-OTRS to ignore a message is it also possible to send a notice
> back to the sender informing them of the rejection?
No. In this case you need to write a new PostMaster filter module
to do this.
(http://doc.otr
If I use X-OTRS to ignore a message is it also possible to send a notice
back to the sender informing them of the rejection?
Thanks,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
10 matches
Mail list logo
