Did you see this? http://forums.otterhub.org/viewtopic.php?f=60&t=6586
On Thu, Aug 2, 2012 at 9:59 AM, Stefano Ricci
wrote:
> my problem is that i have otrs in windows version, my email server is
> exchange 2010...
>
> i can create a simple role on the server mail without any problem... but i
>
my problem is that i have otrs in windows version, my email server is
exchange 2010...
i can create a simple role on the server mail without any problem... but i
prefer that otrs decide to ignore the email... because i have a big
database with more customer (not more customer from same company, bu
Hello,
I guess you could use procmail before delivering the message to OTRS,
there's an old thread that talks about the same topic:
http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html
Another choice could be using postmaster filters
Regards,
Leonardo Certuche
www.itconsultores.co
hi to all i search a way to do this configuration in my sitauation...
in a previous configuration (only local database, no active directory for
agents and customers) OTRS filter email from unknow customer... only if
your email is in database the system open the ticket...
now i put in config.p
