On Friday, August 13, 2004 11:42 PM
Alex Vishnev <[EMAIL PROTECTED]> wrote:
> I have tried to figure out if it is possible to assign the ticket to
> an individual user rather then a queue. In our case, we would like a
> dispatcher to look at the list of incoming messages (i.e. Raw Queue)
> and then
All,
I have tried to figure out if it is possible to assign the ticket to an
individual user rather then a queue. In our case, we would like a dispatcher
to look at the list of incoming messages (i.e. Raw Queue) and then assign
them to technicians based on responsibilities and knowledge. Of course
