Within our setup, there are a number of tickets which we answer via
auto responders as the first line of action. This so that a standard
document, or template, etc can be given back to the email sender, and
then the call is followed up once this is completed.
So, our setup looks like this:
Hi Kieran,
be sure that all new emails are going to the right queue and assign your
autoresponder to this queue. This worked for me.
Mario
Am Mittwoch, 16. Juli 2003 16:13 schrieb Kieran Fulke - Sun Remote Monitoring
Centre:
> I'm having a problem getting auro-respond / new ticket emails to wo
I'm having a problem getting auro-respond / new ticket emails to work. i think i
i have everything in the right places, but the otrs.log only shows that a new
ticket is being generated, and nothing about sending out an email auto-response.
any way i can make the debug noisy to see whats going on, o
