Hey folks,
While I work on that other problem - here is one that is annoying.
When a new ticket comes into the queue, I click on it and before I get
the owner option I have to first hit zoom
I'd like to have the owner link right in that first screen, without
having to zoom.
Can I do that?
Hi Alan,
This requires a little change in your custom configuration file. Add the
following lines to Custom.pm :
$Self-{'Ticket::Frontend::PreMenuModule'}-{'215-Owner'} = {
'Action' = 'AgentTicketOwner',
'Description' = 'Sets Ticket Owner',
'Link' =
There was no Custom.pm but there was Kernel/System/Ticket/Custom.pm.example
So I copied it to Kernel/System/Ticket/Custom.pm
Was not sure where to add it though. I basically commented out
everything below the $VERSION line except the 1; at the end. and stuck
it in there.
Didn't work :(
You
I'm sorry - I mixed it up a little - I meant *otrs/Kernel/Config.pm* which
holds your CUSTOM configurations...
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 21:25, Alan McKay alan.mc...@gmail.com wrote:
There was no Custom.pm
On Wed, Aug 12, 2009 at 3:49 PM, Michiel Beijenmich...@beefreeit.nl wrote:
I'm sorry - I mixed it up a little - I meant otrs/Kernel/Config.pm which
holds your CUSTOM configurations...
Does that work for 2.4.2?
It crashed my system when I put it into there. I.e. I just got
Internal Server
Never mind - got it going.
Thanks!
On Wed, Aug 12, 2009 at 3:56 PM, Alan McKayalan.mc...@gmail.com wrote:
On Wed, Aug 12, 2009 at 3:49 PM, Michiel Beijenmich...@beefreeit.nl wrote:
I'm sorry - I mixed it up a little - I meant otrs/Kernel/Config.pm which
holds your CUSTOM configurations...
